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Exchange, return & guarantees Policies:

 

Dear customer, if you need to make an exchange or return of any of our products or service, this information is for you:

Non quality issues
  1. If the product is not what you expect and you need a return or exchange? A request must be send to the RSI staff, within the first 10 calendar days after the product is invoiced.
  2. Explain in your request the reason of the return or exchange request.
  3. We will send you a folio case number to follow up your needs.
  4. Please send all the product to our facilities in no more than 10 days after invoice, client will cover shipping and restocking fees, or differences in prices if this apply.
  5. The product must keep the original packaging, without amendments, damage, scratches, and must also contain complete accessories; master label on the packaging; individual labels, instructions, etc.
  6. Ones the return or exchange is accepted, the change will be subject to availability, terms and conditions of our suppliers may apply.

 

If Quality issues
  1. Return, exchange and / or guarantee required must be reported to RSI staff via email, within the first 15 calendar days after invoicing.
  2. Explain in your request the reason of the return or exchange request and send pictures of the quality issue.
  3. We will send you a folio case number to follow up your needs.
  4. The reported material may be collected by RSI at the client’s location within the first 5 calendar days after been reported, through a material return format (RMA), with no freight cost to the client (restrictions apply).
  5. The product must keep the original packaging, without amendments, damage, scratches, and must also contain complete accessories; master label on the packaging; individual labels, instructions, etc.
  6. Once the material is in the RSI facilities, it will be evaluated for a resolution in the return, guarantee, or refund, this will be applied as appropriate and notified to client via email.
  7. Clients may request replacement or credit memo for the material reported. This replacement or credit memo will be released after notification of the RSI resolution on the issue.
  8. In case of requirement for material replacement before the notification of the authorization / resolution of acceptance of the guarantee by RSI, the client must send a new purchase order for the material to be supply; ones the resolutions came in favor of the client we will send a Credit Memo for the defected material.
  9. A close report will be send by email with resolution of the issue and the solution, either the credit memo or material replacement.

 

For RSI the most important thing is you as a client and we will always seek to solve your

needs at all times. If you have any other questions before, during or

After the process, do not hesitate to contact us by email at Hi@rsilabels.com. or mark us and send us your comments.

 

 

Customer service

San Diego and Southern California (619) 495 7120

 

 

Your RSI contacts:

Business Developer: Esteban Morgan– Sales01@rsilabels.com

Customer Service:    Carlos Pelayo- carlosp@rsimexico.com

 

Business Developer: Jose Galante– Sales@rsilabels.com

Customer Service:    Carlos Pelayo- carlosp@rsimexico.com