Exchange policies, returns and / or guarantees of goods and services:

Dear customer, if you need to make an exchange and / or return of merchandise, either because you changed your mind or because it is not what you needed, this is the information you need to know

Returns for reasons unrelated to the quality of the product.

Products that were bought by mistake, that do not meet the requirements of your needs or you simply want to exchange them for other products.

  1. If the product you bought is not the one you need and you want to return it or exchange it for another, you must notify us within the first 10 business days after the date of your invoice.
  2. Briefly explain the reason for the return or refund.
  3. We will assign you a RMA to properly follow up on your case.
  4. You must send the product to our facilities within the first 10 business days after the date of your invoice, and if applicable, you must cover the cost of shipping (freight, difference in cost, etc.).
  5. The product must be returned as you received it at the time of purchase (original packaging) and without any alteration (amendments, damages, erasures, etc.) or absence of accessories.
  6. The return or exchange will be accepted, and may be subject to the availability, terms and conditions of our suppliers (when applicable).
Return for direct reasons to the quality of the product.

Products you received in poor condition, defective, or have failures within the warranty period.

  1. Return, exchange and / or guarantee required must be reported to RSI staff via email, within the first 15 calendar days after invoicing.
  2. Explain in your request the reason of the return or exchange request and send pictures of the quality issue.
  3. We will send you a folio case number to follow up your needs.
  4. The reported material may be collected by RSI at the client’s location within the first 5 calendar days after been reported, through a material return format (RMA), with no freight cost to the client (restrictions apply).
  5. The product must keep the original packaging, without amendments, damage, scratches, and must also contain complete accessories; master label on the packaging; individual labels, instructions, etc.
  6. Once the material is in the RSI facilities, it will be evaluated for a resolution in the return, guarantee, or refund, this will be applied as appropriate and notified to client via email.
  7. Clients may request replacement or credit memo for the material reported. This replacement or credit memo will be released after notification of the RSI resolution on the issue.
  8. In case of requirement for material replacement before the notification of the authorization / resolution of acceptance of the guarantee by RSI, the client must send a new purchase order for the material to be supply; ones the resolutions came in favor of the client we will send a Credit Memo for the defected material.
  9. A close report will be send by email with resolution of the issue and the solution, either the credit memo or material replacement.

 

For RSI the most important thing is you as a client and we will always seek to solve your

needs at all times. If you have any other questions before, during or

After the process, do not hesitate to contact us by email at Hi@rsilabels.com. or mark us and send us your comments.

 

 

Customer service

San Diego and Southern California (619) 495 7120

 

 

Your RSI contacts:

Business Developer: Esteban Morgan– Sales01@rsilabels.com

Customer Service:    Carlos Pelayo- carlosp@rsimexico.com

 

Business Developer: Jose Galante– Sales@rsilabels.com

Customer Service:    Carlos Pelayo- carlosp@rsimexico.com

If you want to know more about our policies, products and / or services, write or call us:

Hi@rsilabels.com.
San Diego: (619) 870 8990