With the purpose of promoting the integration of solutions for the improvement of its clients’ processes, the company RSI Mexico, reinforces its multi-brand support center, the IT department being crucial by offering information and technology solutions that meet the needs of your customers.
The Manager of the IT department, Juan Castañeda, shared that the IT department is divided into two areas; software development and support, with the mission of knowing the needs of its clients in terms of their processes, automating in a practical and efficient way, using advanced techniques for the development of projects, meeting the objectives set by clients and optimizing their processes through cutting-edge technology that guarantees the security, integrity and support of its systems. “The key to meeting these objectives is organization and teamwork, which allow us to provide integrity and quality of systems to our clients,” said the manager.
Some of the solutions and technologies in the development area are focused on technology that allows automating processes in the maquiladora industry, using technology: UDIFLEX Label verification systems in the Medical and Automotive Industry. Flexolution WMS – Inventory control system. Flexolution RFID – Traceability of production and warehouse material. RTLS (Real Time Location Systems, RFID (Radio Frequency Identification, UDI (Unique Device Identification) Validation. “It is important to be efficient in data acquisition, control the devices that are in the company and ensure that the labels that are generated comply with the standards demanded by each sector in the industry” he pointed out.
He highlighted that in the support area, preventive and corrective maintenance is offered to the thermal printer equipment that most of the industry needs. Looking for integral solutions that allow to be efficient in its operations.
In addition, RSI Mexico focuses on delivering quality and timely solutions, which is why it adopts the agile “SCRUM” methodology, which contributes to the execution of tasks quickly and always meets customer requirements, delivering a 100% functional product.
Certifications are available directly from the manufacturers and customers are given the certainty that the engineers who touch their equipment are highly trained and certified.
On the other hand, he revealed that with a large portfolio of clients, there are currently approximately 5 new projects to be developed in the region, including a validation system where it is certified that the labels are in accordance with the standards and that they can be read. by any scanner in your supply chain, something that is very important for the internal traceability process.
He added that the area of information and technology has become strategically essential in business, which is why customers demand engineers on site, which would reduce support times and costs by slowing down production, so RSI Mexico is working on a new scheme working solid.